Privacy Policy

Last Updated: December 2024

Introduction

Welcome to Mahibook Store. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mahibookstore.shop, use our services, or make purchases from us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form, email, or phone
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback about our products or services

The personal information we may collect includes:

• Name and contact details (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Purchase history and preferences
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address and geographical location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Search terms used to find our website
• Device identifiers and characteristics

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, exchanges, and refunds
• Provide personalized book recommendations

Communication

• Respond to your inquiries and provide customer support
• Send newsletters, promotional emails, and marketing communications (with your consent)
• Notify you about changes to our services or policies
• Send important account-related information

Business Operations

• Improve and optimize our website and services
• Analyze usage patterns and customer behavior
• Conduct market research and customer surveys
• Prevent fraud and enhance security
• Comply with legal obligations

Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to provide relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who help us operate our business, including:

• Payment processors and financial institutions
• Shipping and logistics companies
• Email marketing services
• Website hosting and maintenance providers
• Customer support services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations or requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update

• Request access to your personal information
• Update or correct inaccurate information
• Download a copy of your data

Marketing Communications

• Opt-out of marketing emails by clicking unsubscribe links
• Update your communication preferences
• Contact us to remove your information from marketing lists

Account Management

• Delete your account and associated data
• Request restriction of data processing
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers are located. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

The updated policy will be effective as of the "Last Updated" date shown at the top of this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.