1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for products or services
• Contact us via phone, email, or contact form
• Sign up for promotional communications
• Participate in surveys or feedback programs

This information may include:

• Name and contact details (phone number, email address)
• Delivery address
• Payment information (processed securely)
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders
• Customer Service: To respond to your inquiries and provide support
• Communication: To send you order confirmations, updates, and service-related announcements
• Marketing: With your consent, to send promotional materials, special offers, and product updates via email or WhatsApp
• Improvement: To improve our products, services, and customer experience
• Legal Compliance: To comply with applicable laws and regulations

3. Marketing Communications

We may send you marketing communications if you have:

• Opted in to receive promotional messages via WhatsApp
• Opted in to receive marketing emails
• Purchased products from us and not opted out

Opt-Out: You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to our WhatsApp messages
• Contacting us directly at contact@mahibookstore.shop
• Calling us at +91 9920384932

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery partners)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of customer data
• Encryption of sensitive information
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another service provider

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you a notification (if we have your contact information)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.

12. Consent

By using our services, visiting our store, or providing us with your personal information, you consent to the collection and use of information as described in this Privacy Policy.