Refund & Cancellation Policy

Last Updated: December 2024

Overview

At Mahibook Store, we are committed to providing you with high-quality books and exceptional customer service. We understand that sometimes you may need to cancel an order or return a product. This Refund and Cancellation Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.

Order Cancellation Policy

Cancellation Before Shipping

You may cancel your order without any penalty under the following conditions:

• Within 24 Hours: Orders can be cancelled free of charge within 24 hours of placement
• Before Processing: Orders not yet processed for shipping can be cancelled at no cost
• Payment Not Captured: If payment authorization has not been captured, cancellation is immediate

Cancellation After Processing

Once an order has been processed and is being prepared for shipping:

• Cancellation may be subject to a processing fee of 5% of the order value
• If the order has already shipped, it will be treated as a return request
• Digital products (e-books) cannot be cancelled once downloaded

How to Cancel an Order

To cancel your order, please:

1. Contact us immediately via phone at +91 98285 12954 or email at contact@mahibookstore.shop
2. Provide your order number and reason for cancellation
3. We will confirm the cancellation and refund timeline
4. Refunds will be processed within 3-5 business days

Return Policy

Return Eligibility

Items may be returned under the following conditions:

• Time Limit: Returns must be initiated within 7 days of delivery
• Condition: Books must be in original, new condition
• Packaging: Original packaging and invoice must be included
• No Damage: Books should be free from markings, highlighting, or damage
• No Personal Use: Items should not show signs of reading or use

Non-Returnable Items

The following items cannot be returned:

• Digital products (e-books, downloadable content)
• Personalized or customized books
• Books damaged by the customer
• Books with missing pages or components
• Items returned after the 7-day return period
• Books purchased during special sales (as marked)

Return Process

To initiate a return:

1. Contact Us: Email us at contact@mahibookstore.shop or call +91 98285 12954
2. Provide Details: Include order number, item details, and reason for return
3. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number
4. Package Items: Pack items securely with original packaging and invoice
5. Ship Back: Send items to our designated return address (provided with RMA)
6. Tracking: Use a trackable shipping method for your protection

Refund Policy

Refund Eligibility

Refunds will be processed for:

• Cancelled orders (as per cancellation policy)
• Returned items that meet our return criteria
• Defective or damaged products received
• Wrong items shipped due to our error
• Non-delivery of orders within promised timeframe

Refund Processing Time

Refund Method

Refunds will be processed through the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• UPI: Refunded to the original UPI ID
• Net Banking: Refunded to the source bank account
• Cash on Delivery: Refunded via bank transfer (account details required)
• Store Credit: Available as an option for faster processing

Exchange Policy

Exchange Eligibility

Items may be exchanged for:

• Different edition of the same book (if available)
• Different book of equal or higher value
• Defective items with new copies
• Wrong items received due to our shipping error

Exchange Process

To request an exchange:

1. Follow the same process as returns
2. Specify the item you want in exchange
3. Pay any price difference if applicable
4. We will ship the replacement item once we receive the original

Damaged or Defective Items

Reporting Damage

If you receive damaged or defective items:

• Report Immediately: Contact us within 48 hours of delivery
• Provide Photos: Send clear photos of the damaged item and packaging
• Keep Items: Retain all items and packaging for inspection
• No Return Shipping: We will arrange pickup at no cost to you

Resolution for Damaged Items

For verified damage or defects, we will provide:

• Free replacement of the damaged item
• Full refund if replacement is not available
• Store credit for future purchases
• Expedited shipping for replacement items

Special Circumstances

Bulk Orders

For bulk orders (10+ books):

• Cancellation allowed within 48 hours
• Partial cancellations may be permitted
• Return policy applies to individual items
• Custom pricing may affect refund calculations

Educational Packages

For educational packages and bundles:

• Complete packages must be returned together
• Individual items from packages cannot be returned separately
• Custom educational bundles may have different terms
• Institution orders may have extended return periods

Pre-Order Items

For pre-ordered books:

• Cancellation allowed until 24 hours before release
• No cancellation fee for pre-orders
• Standard return policy applies after delivery
• Release date changes do not affect cancellation rights

Shipping Costs

Return Shipping

• Customer Error: Return shipping costs borne by customer
• Our Error: We cover all return shipping costs
• Damaged Items: Free pickup arranged by us
• Exchange: We cover shipping for replacement items

Refund of Original Shipping

• Original shipping fees are refunded only if the return is due to our error
• Free shipping promotions: no shipping charges to refund
• Express shipping fees are non-refundable unless we made an error

Customer Responsibilities

As a customer, you are responsible for:

• Inspecting items immediately upon delivery
• Reporting any issues within specified timeframes
• Maintaining items in original condition for returns
• Providing accurate information for refund processing
• Using appropriate packaging for return shipments
• Keeping proof of return shipment until refund is processed

Dispute Resolution

If you have concerns about our refund or cancellation process:

1. Contact Customer Service: Reach out to our support team first
2. Escalation: Request manager review if needed
3. Documentation: Provide all relevant order and communication records
4. Resolution Timeline: We aim to resolve disputes within 7 business days

Important Notes

Contact for Returns and Refunds

Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

We recommend reviewing this policy periodically to stay informed of any changes that may affect your rights and obligations.

Legal Compliance

This policy complies with applicable Indian consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy. In case of any conflict between this policy and applicable law, the law shall prevail.

Acknowledgment

By making a purchase from Mahibook Store, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy. If you have any questions or concerns, please contact our customer service team before making a purchase.