1. General Terms

1.1 Acceptance of Terms

By purchasing products from MAHI DEPARTMENTAL STORE or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

1.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

1.3 Eligibility

Our services are available to individuals who are 18 years of age or older. By using our services, you represent that you are at least 18 years old.

2. Products and Services

2.1 Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

2.2 Product Availability

• All products are subject to availability
• We reserve the right to discontinue any product at any time
• In case of unavailability, we will notify you and offer suitable alternatives or a refund

2.3 Pricing

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Special offers and promotions are subject to terms and conditions and may be time-limited

3. Orders and Purchases

3.1 Order Placement

You may place orders:

• In-store at our physical location
• By phone at +91 9920384932
• Via WhatsApp
• Through our website contact form

3.2 Order Confirmation

Once you place an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.

3.3 Order Cancellation

We reserve the right to cancel any order:

• If the product is unavailable
• If there are errors in pricing or product information
• If we suspect fraudulent activity
• For any other valid business reason

You may cancel your order before it is processed or shipped. Please refer to our Refund and Cancellation Policy for details.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash on delivery
• UPI payments
• Debit and credit cards
• Digital wallets

4.2 Payment Security

All payment transactions are processed securely. We do not store your complete payment information on our systems.

4.3 Failed Payments

If payment fails or is declined, your order may be cancelled or put on hold until payment is successfully completed.

5. Delivery Terms

5.1 Delivery Areas

We offer home delivery services in specified areas around our store location in Jaipur. Delivery charges may apply based on distance and order value.

5.2 Delivery Time

• We strive to deliver orders as quickly as possible
• Delivery times are estimates and not guaranteed
• Same-day delivery may be available for orders placed before a certain time

5.3 Delivery Responsibility

• Please ensure someone is available to receive the delivery
• Check your order upon delivery for any discrepancies
• Report any issues immediately to our customer service

6. Product Quality and Returns

6.1 Quality Assurance

We are committed to providing quality products. All products are checked before dispatch. However, if you receive a defective or damaged product, please contact us immediately.

6.2 Returns and Exchanges

Please refer to our Refund and Cancellation Policy for detailed information about returns, exchanges, and refunds.

6.3 Perishable Items

Due to their nature, perishable items (fresh produce, dairy products, etc.) may have limited return options. Please inspect these items upon delivery.

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information
• Use our services lawfully and respectfully
• Not engage in any fraudulent activities
• Respect our staff and property
• Comply with all applicable laws and regulations

8. Intellectual Property

All content on our website and in our store, including but not limited to text, graphics, logos, images, and software, is the property of MAHI DEPARTMENTAL STORE and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the products or services in question
• We are not responsible for delays or failures due to circumstances beyond our control

10. Disclaimer of Warranties

Our products and services are provided "as is" without any warranties, express or implied. We disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

13. Dispute Resolution

In the event of any dispute, we encourage you to contact us first to resolve the matter amicably. If a resolution cannot be reached, the dispute will be resolved through arbitration or appropriate legal proceedings in Jaipur, Rajasthan.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

16. Acknowledgment

By using our services, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.